AI front desk for Singapore service businesses

Extra hands that never take MC.

Tenhands answers every WhatsApp, Facebook and website enquiry within minutes, day and night. It books the appointment straight into your schedule and hands the tricky ones to the right person on your team.

Book a free demo See what it does

Runs on the official WhatsApp Business API. Customers are told they're chatting with a virtual assistant, and your team can take over any chat.

Example conversation

Who's answering at 11pm?

Customers message when they're free, usually after you close.

Your team
9 AM – 6 PM
Tenhands
Every hour, weekends and public holidays included
12 AM6 AM12 PM6 PM12 AM

Products

From the first message to the finished job

For businesses that sell a service with a site visit or appointment: renovation, aircon, plumbing and electrical, cleaning, pest control, movers, salons and more. Inbox and Office share the same bookings, so nothing is copied by hand.

Tenhands Inbox

Every enquiry answered, and booked while the customer is still keen

One shared inbox for WhatsApp, Facebook Messenger and your website chat, on computer and phone. AI assistants with their own names answer from your prices, products and policies, and pass anything uncertain to your team.

  • Replies at a natural pace, and combines several short messages into one answer
  • Books site visits and appointments, and checks the postal code
  • Hands complaints, refunds and discount requests to staff with an alert; if nobody replies in 10 minutes, the customer gets a polite holding message
  • Reads photos customers send, spots payment screenshots and follows up on "I'll pay tomorrow"
  • 7am morning report of yesterday's enquiries, with draft replies to approve
  • Learns from how your team replies; you approve each new answer

Takes over most first replies your staff would type

Tenhands Office

The schedule, job lists and payments behind every booking

Bookings from chats and your website form land in one job schedule that plans itself around working days, public holidays and how many jobs your team can take a day.

  • Online booking form for your website, with postal-code address lookup and photo upload
  • Job schedule in Google Sheets with job IDs, duplicate and clash warnings
  • Each staff member gets tomorrow's job list on WhatsApp every evening
  • Booking received and date confirmed messages sent to customers for you
  • Invoices drafted in QuickBooks Online; deposit and payment links by HitPay, confirmed automatically
  • Supplier portal, daily summary email and nightly backups

Takes over the admin a coordinator does between jobs

Post Studio Coming soon

Job photos turned into posts that bring in enquiries

Drop in photos from your phone. Post Studio straightens and brightens them, adds your logo and WhatsApp number, drafts the caption, and schedules the post to Facebook. The same photos can become project pages on your website.

  • One-tap photo clean-up and branding
  • Captions in your shop's tone, with local keywords
  • Scheduled posting to Facebook
  • A photo library your Inbox assistant can send to customers

Takes over the weekly posting nobody has time for

How it works

Live in about three weeks, with us doing the setup

You don't configure anything. We set it up, teach it your business, test it with your team, and check every chat in the first weeks.

  1. Week 1

    Kick-off

    We start your Meta Business verification, set up your private server and draft the knowledge base from your price list and FAQs.

  2. Week 2

    Connect and test

    Your WhatsApp and website chat are connected. Your team asks it real questions and we fix every wrong answer.

  3. Week 3

    Go live

    The AI starts answering customers. We review the chats every day, and set up Office if your plan includes it.

  4. Week 4

    Review and hand-over

    We go through answers, hand-overs and bookings with you, and train your staff on the inbox.

What we need from you

  • A WhatsApp number that can move to the WhatsApp Business API, and your Meta Business verification documents
  • Your price list, products, process and policies, plus 20 to 50 questions customers often ask
  • Access to add one line of code to your website
  • One person to check the AI's answers in the first two weeks

Pricing

Priced below the cost of one part-timer

A one-time setup fee plus a monthly plan. No per-user fees, so your whole team can use the inbox.

Starter

S$198 / month

S$800 one-time setup

For businesses that miss enquiries after hours.

  • WhatsApp and website chat
  • About 1,000 AI replies a month
  • Booking from chat and an online booking form
  • Hand-over to your team
  • Email support
Book a demo

Growth

Most popular
S$348 / month

S$1,500 one-time setup

For busy teams handling many chats a day.

  • Everything in Starter, plus Facebook Messenger
  • About 3,000 AI replies a month
  • 7am morning report and daily learning
  • Office schedule available as an add-on
  • WhatsApp support
Book a demo

Pro

S$598 / month

S$2,500 one-time setup

For businesses running a team of staff on site.

  • Everything in Growth, plus extra WhatsApp numbers
  • About 8,000 AI replies a month
  • Office: schedule and staff job lists
  • QuickBooks invoices, HitPay payment links, supplier portal
  • Priority support and a monthly review
Book a demo

Prices in Singapore dollars. AI replies above your plan's allowance are billed at cost plus a small margin. WhatsApp replies within 24 hours of a customer's message are free; messages your business starts after that are charged by Meta at their published rates.

Your data and your customers

You stay in control

Your own private server

Each business runs on its own server. Your chats and customer records are never shared with other Tenhands clients.

Official WhatsApp API

Built on Meta's official Cloud API, so your number isn't at risk of being banned for using unofficial tools.

A person decides the hard calls

Refunds, discounts, disputes and anything uncertain go to your team. Customers always know they're talking to a virtual assistant.

PDPA roles made clear

You own your customer data. Tenhands processes it only to run the service for you, and we help you update your privacy notice.

Where Tenhands comes from

Proven every day at a Singapore door and gate contractor

Tenhands was built inside a working Singapore contractor with a small office team and more WhatsApp messages than anyone could answer. It runs their WhatsApp and website chat, online bookings and installer scheduling every day.

Now we set it up for other Singapore service businesses facing the same shortage of hands.

Questions

What owners usually ask

Will this replace my staff?

It takes over the repetitive replies and the copying of bookings into calendars, so your team can spend their time on customers on site or on the phone. Most owners use it to grow without hiring, not to let people go.

What happens when the AI doesn't know the answer?

It hands the chat to your team with the reason and an alert. If nobody replies within 10 minutes, the customer gets a polite holding message and the chat is flagged. You answer once, and you can add that answer to the knowledge base so it knows next time.

Can I keep my WhatsApp number?

Yes, but it moves to the official WhatsApp Business API, so it can't be used in the WhatsApp phone app at the same time. Your team replies from the Tenhands Inbox on computer or phone instead. You'll need Meta Business verification, and we guide you through it.

Why does the AI wait a couple of minutes before replying on WhatsApp?

So it feels like a person replying, and so it can answer several short messages from a customer in one go. On your website chat, where visitors are watching, it replies in about 10 seconds. You can change both.

My customers write in Singlish. Will it understand?

Yes. It's tested on the way Singapore customers really write, short forms and Singlish included.

Can I use a government grant?

Tenhands isn't on the grant-supported solutions list yet. We'll tell our customers when that changes. Our plans are priced to pay for themselves in saved hours.

Free demo

See it answer your own customers' questions

Bring a few real messages your business received last week. In 20 minutes we'll show you how Tenhands would have handled them.

  • No cost, no commitment
  • At your premises, or online
  • You'll leave with an estimate of hours saved each week

We use these details only to arrange your demo. See our privacy notice.

Privacy notice

When you fill in the demo form or chat with our virtual assistant, Tenhands collects your name, business, contact details and message to reply to you and arrange a demo. Chats on this website are answered with the help of an AI assistant. We don't sell your details, and we keep them only as long as needed for that purpose. To see, correct or delete what we hold about you, message us through the chat or the form above.